Refund policy

Refund and Return Policy

Effective date: October 5, 2026

Every Welzie Art piece is made with care in Hawaii. Here is how damage claims, order changes, and billing questions work. In this policy, "business day" means Monday through Friday, excluding U.S. federal holidays, Hawaii Standard Time.

All sales are final

All sales are final. We do not offer returns, exchanges, cancellations, or refunds, whether you buy online or in the gallery. The only exceptions are the situations described below: damage in shipping, the wrong item shipped, and billing errors.

If you buy in the gallery and take your piece with you, it is yours and at your risk from the moment it leaves the gallery. Pieces we ship follow the damage process below.

Changing an online order

Need to change your order, such as the size or image? Email info@welzieart.com within 24 hours of placing your online order or making your purchase, and we can adjust it, subject to availability. Changes must be requested by email. After 24 hours, your order moves into production and cannot be changed or cancelled.

Inspect your artwork and report damage within 5 business days

Please open and inspect your artwork as soon as it arrives. If anything arrives damaged, email info@welzieart.com within 5 business days of delivery with photos of the piece and the shipping packaging.

Please keep all of your original packaging and crate. Every piece ships through FedEx, and we file any carrier claim for you. To process the claim and keep our edition numbers accurate, the damaged piece must be returned to us, packed the same way you received it, in its original box or crate. We will send you return instructions and arrange the return at our cost.

Once we receive the piece, we will repair or replace it. Replacement edition pieces keep the same edition number. If the carrier denies the claim, Welzie Art Gallery will review your case individually. This process does not apply to damage that results from misuse after delivery.

Wrong item shipped

If we ship you the wrong piece, email us within 5 business days of delivery with photos of the piece and the packaging. We will send you the correct piece and arrange the return of the wrong one at our cost.

Duplicate or unauthorized charges

If you were charged more than once for the same order, or charged for an order you did not place, email us right away. We will review it and correct any billing error by reversing the extra or unauthorized charge to your original payment method.

Contact us first

If you have a concern about your order or a charge, please email info@welzieart.com before contacting your bank or card company. We respond within 2 business days, and reaching out first is the fastest way for us to fix it.

Refunds

We do not issue refunds. The only money we return is the correction of a billing error, as described above, or an order we cancel as described in our Terms of Service.

Refused deliveries and shipping addresses

Before we ship an original or a limited edition reproduction, we email you to confirm your shipping address and to let you know that FedEx requires a signature on delivery. If you refuse a delivery, you are responsible for the cost of return shipping and reshipping. If you approve an address and it turns out to be incorrect, you are responsible for the cost of reshipping. If we ship to an address other than the one you approved, we are responsible for the cost of reshipping.

Matted prints and merchandise (such as stuffies, kendamas, stickers, towels, blankets, and pins) ship without an address confirmation email. You are responsible for entering the correct shipping address at checkout, and if an order is sent to the address you entered and that address is incorrect, you are responsible for the cost of reshipping.

Commissions

Commissions are arranged in person at the gallery and are governed by your signed Commission Agreement, which controls over this policy. A $500 Studio Consult Fee is non-refundable and is applied as described in your Commission Agreement.

Art classes

Art classes are non-refundable. We do not offer cancellations, rescheduling, or credits, because we reserve space and materials for every guest. If you do not show up, you lose your spot. We offer a 6-minute grace period for arrival. If you are ill, please contact the gallery; we are human, and any exception is at our discretion and does not create a right to another class. If we cancel a class, you may choose a new date or a full refund.

Questions?

Email us at info@welzieart.com and we will take care of you.

Welzie Art LLC: 300 Ohukai Road, B109, Kihei HI 96753