Shipping policy

Shipping Policy

Effective date: October 5, 2026

We ship every online order from Hawaii. In this policy, "business day" means Monday through Friday, excluding U.S. federal holidays, Hawaii Standard Time.

Confirming your address and signature on delivery

Every original and every limited edition reproduction (anything that comes with a Certificate of Authenticity) requires a signature on delivery. Before we ship one of these pieces, we email you to confirm your shipping address and a shipping date, and we make sure someone will be there to receive and sign for it. We ship only after you approve the address and date. If we ship to an address other than the one you approved, we are responsible for reshipping.

Matted prints and merchandise

Matted prints and merchandise, such as stuffies, kendamas, stickers, towels, blankets, and pins, ship without a signature requirement and without an address confirmation email. Please check your shipping address carefully at checkout. You are responsible for entering the correct address, and if your order is sent to the address you entered and that address is incorrect, you are responsible for the cost of reshipping.

Limited Edition Aluminum (made to order)

Each Limited Edition Aluminum piece is made to order and takes 4 to 6 weeks to produce, pack, sign, and certify. Within that time we will email you to confirm your shipping address and schedule delivery, and we ship on the date we arrange with you. If you are away or do not respond to our emails and calls, that delay is yours and does not change your order. Once a piece has been produced, it cannot be cancelled.

Originals

Originals ship within 3 to 5 business days after you approve your shipping address and shipping date and confirm that someone will be there to sign for the piece. This applies to originals purchased online and in the gallery.

Large originals

Large originals are usually purchased in the gallery and may require custom crating and freight delivery. Shipping is charged at the time of sale. After payment, we coordinate delivery with you directly, and we schedule shipment only once we have confirmed that someone will be available to receive and sign for it. For commissions, shipping and crating are quoted once the piece is complete and crated, and are billed to you after that quote, as described in your Commission Agreement.

If we cannot reach you

Once your piece is ready, we will contact you by email and phone for 30 days to schedule delivery. If we have not been able to reach you after 30 days, we will place your piece in storage. A storage fee of $30 per month applies beginning the day your piece goes into storage. The storage fee must be paid before your piece can be delivered. We will email you the storage bill, and you may pay by credit card, PayPal, or bank transfer. As soon as you respond and the storage bill is paid, we will schedule delivery.

Carrier and damage claims

Every piece ships through FedEx. If anything arrives damaged, please follow the steps in our Refund and Return Policy within 5 business days of delivery so we can file the carrier claim and repair or replace your piece.

Taxes

For online orders shipped to a Hawaii address, Hawaii General Excise Tax (GET) is calculated at checkout and shown as a separate line. Online orders delivered outside Hawaii are not charged Hawaii GET.

Refused deliveries and wrong addresses

If you refuse a delivery, you are responsible for the cost of return shipping and reshipping. For originals and limited edition reproductions, if you approve an address and it turns out to be incorrect, you are responsible for reshipping. If we ship to an address other than the one you approved, we are responsible for reshipping. For matted prints and merchandise, you are responsible for entering the correct address at checkout, as described above.

Shipping outside the United States

We ship internationally. International shipments are quoted separately, with their own cost and timeline, because we contact you after your order to confirm the shipping details. Duties, taxes, and customs fees are paid by the purchaser.

Questions?

Email us at info@welzieart.com. We respond within 2 business days.
Welzie Art LLC: 300 Ohukai Road, B109, Kihei HI 96753